In compliance with the United States Department of Education (USDOE) rules, Florida Gateway College must provide enrolled and prospective students contact information for filing complaints. Please complete the following steps in the order below:

  1. The college is committed to resolving student grievances, complaints and concerns in an expeditious and fair manner. Students are encouraged to utilize the college’s internal complaint process as outlined in the Grievance Policy and Procedure.
  2. As a participating institution in the State Authorization Reciprocity Agreement (SARA), and under the provisions of SARA, complaints that arise in regard to allegations of dishonest or fraudulent activity with regard to interstate distance education are investigated by the Florida SARA (FL-SARA) portal entity. Distance Education students from SARA states, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal noninstructional complaints to the FLSARA Postsecondary Reciprocal Distance Education Coordinating (PRDEC) Council pursuant to BOG Regulation 4.001. For additional information on the complaint process, please visit the FL‐SARA Complaint Process page.

Florida Gateway College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call (404) 679-4500 for questions about the accreditation of Florida Gateway College. Normal inquiries about the institution, such as admission requirements, financial aid, educational programs, etc. should be addressed directly to Florida Gateway College and not to the Commission’s office. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard.

Formal complaints to the SACSCOC must be submitted in writing in accordance with the Association’s policy.

 

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