Student Success Center / Tutoring

What do I do if I do not have internet service for my courses?

FGC is working to create a drive-in hotspot on campus where students can work up to two and a half hours per day in the protection of their vehicle. In addition, we are working to set up hotspots in the parking lot areas of FGC’s Dixie and Gilchrist Service Centers. We will notify you when these areas are available to students and provide more details on utilizing this service in a safe and efficient manner. In addition, internet providers are offering special deals during this time, including free service for up to 60 days. Deals and offers vary by area, so we encourage you to reach out to providers in your area to learn more.

What assistance is available for students transitioning from in-person classes to online classes?

Most professors will be incorporating videos and face-to-face video conferencing to help students complete their coursework. In addition, you can always reach out to your instructors via email. Our Student Success Center will be providing face-to-face tutoring with our current tutors via zoom. We are adding a Canvas Tutoring course to every students’ Canvas dashboard with instructions to access zoom and our tutors’ schedules for the subjects they tutor. You also have access to Tutor.com 24/7 for your course support. Student Success staff will return to campus March 30th and will be available via phone and email to guide you through any concerns you have. Please feel free to reach out to the following staff to discuss your concerns:

Sandi Tomlinson, Student Success Director, 386-754-4413, sandi.tomlinson@fgc.edu

Rob Dawson, Lab Manager, 386-754-4382, robert.dawsonjr@fgc.edu

How do I get tutoring for my course?

You can access the Student Success Center tutors virtually on the Zoom app by clicking on the “Corona-19 Tutoring” button in any Canvas course and following the instructions on how to connect with a tutor.

Can I use the same tutor I normally use on campus?

Yes.  The tutor schedule is at the bottom of the Tutor Dashboard homepage on Canvas.  Tutors will be tutoring virtually using Zoom (directions on homepage) the same days/hours/subjects they tutored previously. Tutors will start a Zoom meeting every 30 minutes at the top of the hour and half hour (9, 9:30, 10, 10:30) for the times they are available for tutoring.

Will college offices be open and how can I get in touch with them for assistance?

Staff will return to campus on March 30th. While college offices will not be open to students or visitors, staff will be working and available via phone and email. If you need assistance from any person or office on campus, call 386-752-1822 and staff in our call center will offer help and connect you with the area you need.

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